Returns Policy

glowhood / artisan-10097.myshopify.com — last updated 2026-05-05

You may return anything

Most items: 30 days from the day you receive them, no questions asked, full refund (less return shipping if the return is for any reason other than a defect or our error).

A few categories are non-returnable for hygiene or perishability reasons:

• Food and drink (miso, vinegar, honey wine, balsamic, etc.). Defective product is replaced or refunded; opened or sampled product is not.
• Skincare and cosmetics that have been opened. Unopened, sealed product within 30 days: full refund.
• Soaps that have been used. Unused, in original wrapping: full refund.

These exceptions are listed on the product page.

How to return something

Email returns@glowhood.xyz with your order number and a one-line reason ("changed my mind", "didn't suit", "arrived damaged"). We send you a return label within one business day.

For items shipped from outside the US, we cover return shipping only if the return is due to a defect or our error. Otherwise the customer pays return shipping back to the origin maker.

Refund timing

Refunds reach your card within 5–10 business days of us receiving the return at the maker. We process the refund the same day the maker confirms receipt; the rest of the time is your bank.

Damaged on arrival

Email a photo to shipping@glowhood.xyz within 7 days of delivery. We refund or re-ship at your choice, the same business day. You do not return the damaged item — we just need the photo for the carrier claim.

Items that don't arrive

Wait 14 days past the latest expected delivery date. Then email shipping@glowhood.xyz with your order number. We file a lost-package claim and either re-ship from the maker or refund in full.

What we will not do

• Charge restocking fees.
• Argue about a return reason.
• Make you write to multiple addresses or fill out forms.

What we ask of you

• Return the item in the condition it arrived. If you used the soap, kept the candles burning, ate the miso — that's a sale, not a return. If you opened the box, looked, and decided it wasn't for you, that's a return. We trust you on the difference.
• Send the return back through the label we provide. If you go through your own carrier we cannot guarantee tracking and we cannot replace lost-in-return items.

Why this policy

Our customers buy heritage objects and the food and skincare that goes with them. They are not returning a $400 Wajima bowl because they got home and found a chip — they are returning it because it was hand-made for 6 months and a chip is unacceptable. We treat that seriously.

— glowhood